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Shelton Beach Resort

Quick Reference Guide

Essential Information at Your Fingertips

Shelton Beach Resort - JW25+RRJ, Bacolod, Negros Occidental

Quick Overview

This quick reference guide provides essential information for booking and staying at Shelton Beach Resort. Keep this handy for quick access to important details!

1

Essential Information

Key details you need to know before booking your stay.

Booking Requirements
  • Minimum 24 hours advance booking required
  • Down payment: 30% of total stay cost
  • Valid government-issued ID required for check-in
  • Booking confirmation email or reference number needed
Location & Contact
  • Address: JW25+RRJ, Bacolod, Negros Occidental
  • Phone: 09072891557
  • Email: beach.shelton@gmail.com
  • Emergency: 24/7 support available
2

Payment Methods

Flexible payment options to suit your preferences.

Cash Payment
  • Pay remaining balance at resort upon arrival
  • Down payment still required online
  • No additional fees for cash payments
Digital Wallets
  • GCash: Popular mobile payment option
  • PayMaya: Secure digital wallet service
  • Instant payment confirmation
  • Secure and encrypted transactions
Credit Cards
  • Visa: Accepted worldwide
  • MasterCard: Global payment solution
  • Secure online payment processing
  • Automatic receipt generation
3

Reservation Status Guide

Understand what each reservation status means for your booking.

Status Tracking
Pending Confirmed Completed Cancelled
  • Pending: Down payment received, awaiting admin approval
  • Confirmed: Reservation approved and confirmed
  • Completed: Stay finished successfully
  • Cancelled: Reservation cancelled
Note: You'll receive email notifications for all status changes. Check your dashboard for real-time updates.
4

Cancellation Policy

Important information about cancelling your reservation.

24+ Hours Before Check-in
  • Cancellation allowed without penalty
  • Down payment may be refunded
  • Refund processed within 5-10 business days
  • Contact resort for cancellation request
Less Than 24 Hours
  • No refunds for down payment
  • Considered late cancellation
  • May affect future booking privileges
  • Emergency situations reviewed case-by-case
No-Show Policy
  • No refunds for down payment
  • Facility released after 2 hours
  • Contact resort if running late
  • Considered as completed booking
Important: Always contact the resort directly for cancellation requests. Email confirmations are required for refund processing.
5

Check-in Requirements

What you need to bring for a smooth check-in process.

Required Documents
  • Valid government-issued ID (passport, driver's license, etc.)
  • Booking confirmation email or reference number
  • Payment method for remaining balance
  • Emergency contact information
Payment Information
  • Pay remaining amount upon arrival
  • Security deposit may be required
  • Deposit refunded after facility inspection
  • Multiple payment methods accepted
Check-in Process
  • Present ID and booking confirmation
  • Complete remaining balance payment
  • Receive facility keys and access
  • Orientation tour and facility overview
6

Important Policies

Resort policies and rules for a pleasant stay experience.

Quiet Hours & Rules
  • Quiet Hours: 10:00 PM - 6:00 AM
  • Respect other guests' privacy and comfort
  • No loud music or excessive noise
  • Follow resort staff instructions
Restrictions
  • Smoking: No smoking in indoor facilities
  • Pets: Not allowed (service animals excepted)
  • Occupancy: Respect maximum occupancy limits
  • Damage: Report any facility issues immediately
Guest Responsibilities
  • Keep facilities clean and tidy
  • Report maintenance issues promptly
  • Follow safety guidelines and procedures
  • Respect resort property and equipment
7

Support & Contact Information

Get help when you need it with our comprehensive support system.

Phone Support
  • General Inquiries: 8:00 AM - 8:00 PM
  • Booking Support: 8:00 AM - 10:00 PM
  • Emergency Support: 24/7
  • Main Number: 09072891557
Email Support
  • Email: beach.shelton@gmail.com
  • Response Time: Within 24 hours
  • Include booking reference number
  • Describe your inquiry clearly
Emergency Contacts
  • Resort Emergency: 09072891557 (24/7)
  • Local Emergency: 911
  • Medical Emergency: Contact front desk immediately
  • Security Issues: Report to resort staff
Pro Tip: Save our emergency number in your phone before arrival. For urgent assistance during your stay, contact our 24/7 emergency line or visit the front desk immediately.

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© 2025 Shelton Beach Resort. All rights reserved.

Founded in 2002 by Clifford Orland C. Palma