Customer Process Guide
Your Complete Journey from Booking to Checkout
Shelton Beach Resort - JW25+RRJ, Bacolod, Negros Occidental
Quick Overview
This guide walks you through every step of your Shelton Beach Resort experience, from initial booking to post-stay feedback. Follow these steps for a smooth and enjoyable stay!
1
Account Creation & Login
Start your journey by creating an account or logging into your existing one.
New Customer Registration
- Visit our homepage and click "Sign Up"
- Fill in your personal information (name, email, phone, address)
- Choose a username and secure password
- Verify your email address
- Complete your profile with additional details
Existing Customer Login
- Use your registered username/email and password
- Access your personalized dashboard
- View booking history and manage reservations
- Update profile information as needed
Tip: Keep your login credentials secure and update your contact information regularly to receive important booking updates.
2
Facility Selection & Availability Check
Choose your preferred facility and check availability for your desired dates.
Interactive Map View
- Navigate our interactive resort map
- Click on facility pins to view details
- See real-time availability status
- Compare different facility locations
List View Option
- Switch to list view for detailed comparison
- View all facilities with pricing
- Filter by availability and features
- Quick access to facility information
Date Selection
- Choose your preferred check-in date and time
- Select your desired check-out date and time
- View real-time availability for selected dates
- See pricing calculations for your stay duration
3
Booking Process & Payment
Complete your reservation with our flexible payment options and secure booking system.
Reservation Details
- Confirm your selected dates and times
- Review facility details and amenities
- Select your preferred payment method
- Down payment is 30% of the total stay cost
Payment Options
- Cash: Pay at the resort upon arrival
- Digital Wallets: GCash, PayMaya
- Credit Cards: Visa, MasterCard
- Down Payment: Required to secure booking
Security & Confirmation
- Review and accept terms and conditions
- Verify all booking details
- Receive immediate booking confirmation
- Save booking reference number
Success: Your down payment secures your reservation. You'll receive an immediate confirmation email with all booking details and next steps.
4
Admin Approval & Confirmation
Your reservation undergoes review and approval by our resort management team.
Approval Timeline
- Admin review within 2-4 hours during business hours
- Weekend and holiday reviews may take longer
- You'll receive email notifications for status updates
- Check your dashboard for real-time status changes
Reservation Status Tracking
Pending
Confirmed
Completed
Cancelled
- Pending: Awaiting admin approval
- Confirmed: Reservation approved and confirmed
- Completed: Stay finished successfully
- Cancelled: Reservation cancelled
Communication Updates
- Automatic email notifications for all status changes (Pending → Confirmed → Completed)
- Booking confirmation email sent immediately after reservation creation
- Payment confirmation email sent after successful payment processing
- Status change emails when admin approves or cancels your reservation
- Dashboard notifications for real-time updates
- Contact resort directly for immediate assistance
Note: During peak seasons, approval may take longer. Contact us if you need urgent confirmation.
5
Pre-Arrival Preparation
Prepare for your stay with our comprehensive pre-arrival checklist and information.
Required Documents
- Valid government-issued ID (passport, driver's license, etc.)
- Booking confirmation email or reference number
- Payment method for remaining balance
- Emergency contact information
Location & Directions
- Address: JW25+RRJ, Bacolod, Negros Occidental
- GPS coordinates available on our website
- Landmark directions and transportation options
Check-in Information
- Check-in time: As specified in your booking
- Early check-in subject to availability
- Late check-in procedures and contact information
- Reception hours and after-hours assistance
Remember: Contact the resort at least 24 hours before arrival if you need to modify your booking or have special requests.
6
Check-in & Stay Experience
Enjoy your stay with our seamless check-in process and exceptional service.
Check-in Process
- Present your ID and booking confirmation
- Complete remaining balance payment
- Receive room keys and facility access
- Orientation tour and facility overview
During Your Stay
- 24/7 front desk assistance
- Housekeeping services and maintenance support
- Additional amenities and services available
Guest Services
- Concierge services for local arrangements
- Transportation assistance and recommendations
- Accessibility support and facilities
Enjoy: Our staff is here to ensure your stay is comfortable and memorable. Don't hesitate to ask for assistance!
7
Check-out & Post-Stay
Complete your stay with our smooth check-out process and share your feedback.
Check-out Process
- Return room keys for room reservation
- Final room inspection and damage assessment
- Final bill review and payment
Feedback & Reviews
- Complete our guest satisfaction survey
- Share your experience and suggestions
- Rate your stay and facilities
- Provide feedback for service improvement
- Recommend us to friends and family
Receipts & Documentation
- Download digital receipts from your dashboard
- Automatic email receipts sent after each payment
- All booking confirmations and status updates sent via email
- Keep all email confirmations for your records
Tip: Leave a review to help future guests and earn rewards for your next stay!
8
Future Bookings & Loyalty
Plan your next visit and enjoy exclusive benefits as a returning guest.
Repeat Bookings
- Quick booking from your dashboard
- Saved preferences and favorite facilities
- Special rates for returning guests
- Priority booking during peak seasons
- Package deals and seasonal offers
Stay Connected
- Newsletter with special offers
- Social media updates and events
- Seasonal promotions and packages
- Community events and activities
- Feedback on new facilities and services
Welcome Back: We value your loyalty and look forward to hosting you again at Shelton Beach Resort!
Complete Process Timeline
Day 1: Account creation and facility selection
Day 1: Booking submission and down payment
Day 1-2: Admin review and approval
Day 2-23: Pre-arrival preparation
Check-in Day: Arrival and facility access
During Stay: Enjoy facilities and services
Check-out Day: Departure and feedback
Post-Stay: Reviews and future planning
Need Help? Contact Our Support Team
Phone Support
Main: 09072891557
Hours: 8:00 AM - 8:00 PM
Email Support
Email: beach.shelton@gmail.com
Response: Within 24 hours
Pro Tip: For urgent assistance during your stay, contact our 24/7 emergency line or visit the front desk immediately.
© 2025 Shelton Beach Resort. All rights reserved.
Founded in 2002 by Clifford Orland C. Palma